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How It Works?Proin ac lobortis arcu, a vestibulum augue. Vivamus ipsum neque, facilisis vel mollis vitae, mollis nec ante. Quisque aliquam dictum condim.
Mr. Ahmed Hanafi, Life Coach, MBA
Ahmed Hanafi has 14 years of domestic and international experience in the telecommunications industry with 19 operators in 17 countries over 4 continents. CRM, Customer Experience Management, Training, and Development are his main areas of expertise. Ahmed has proven success in developing CRM strategies for multibillion-dollars telecom operators with a track record of delighting customers, developing& training staff, and spearheading operational improvements to increase customer satisfaction, drive productivity and reduce costs.<br /> He held positions as Customer Care & Customer Experience Head of Department (HOD) at Vimpelcom “Africa & Asia”, Customer Operations Development Senior Manager at Orascom Telecom Holdings, Communications, QA & Training Manager at Etisalat Egypt, Communications, QA & Training Manager at Mobily, Operations Senior Supervisor at Vodafone Egypt.<br /> During the past ten years Ahmed has trained many multinational companies in the MENA region, Ahmed is very specialized in conducting Business & Life Coaching, MBTI Personality styles, Customer Experience Management strategic management, leadership, emotional intelligence, performance management, and call center training programs.
Ms. Amira Nassar, MA
Ms. Amira Nassar spans a career of 18 years rich in marketing, customer service, leading teams, facilitation and consultancy. She has worked for several renowned organizations that ranged from multinationals, profit and non-profit making organizations. She has been an internationally certified facilitator since 2006 for several worldwide training companies amongst which is: Franklin Covey, Ken Blanchard, Eagle’s flight, DOOR and Vital Smarts and CPP. Her scope of facilitation expertise includes: character building, self-leadership, leadership, interpersonal communication, time and stress management, business writing and executive coaching. Her list of clients includes a wide range of product and service oriented industries, SME’s, profit and non-profit making organizations. She is a holder of M.A in International Relations with a focus on comparative politics in the Middle East from the American University in Cairo, as well as earning her B.A in Business Administration and a minor of Journalism and Mass Communication from the same institution. Ms. Nassar is passionate about human beings and service, thus all her work and non-work related activities revolve around people. She is involved in many artistic activities in addition to her professional career like painting, crafting, writing and photography.