Meet Our Team/Moataz Nafea

MOATAZ NAFEA

Snr. Consultant, Prior Experience: Vodafone – Saudi Telecom Co. – Muscat Electricity Company 

He is an accomplished consultant and certified trainer with over 25 years of experience in the Customer Experience field. He began his career in 1997 and has since worked with a variety of companies, including Vodafone Egypt and Saudi Telecom. Moataz has also served as a consultant and held leadership roles in multiple Middle Eastern companies and Banks. His expertise includes customer care, organizational development, CRM implementation, and strategic planning. Moataz has significantly contributed to transforming business practices to be more customer-centric and has a proven track record of improving operational efficiency and customer satisfaction across various industries.