Meet Our Team/WAEL TAHER ISMAIL

WAEL TAHER ISMAIL

C.E.O, GO-PARTNERS & SAMA DEVELOPMENT CORPORATION CORPORATION New Business Consultant  

Member of the launching team for Vodafone Egypt (Click GSM) since August 1998. Managing the corporate customer care, customer experience, call center, activations, collections, high usage, back office, loyalty and work force divisions, involving all planning and strategies for mentioned areas.

Launching Orascom Telecom operation Algeria, (DJEZZY), involving all process and procedure, program management, infrastructure of the call center, customer experience, evaluating the best PBX, establishing all activation and credit policies, planning the entire training, managing outbound retention campaigns and Tele-sales, also setting strategies of corporate division.

Managing & Re-engineering Oman Mobile Contact Centre & customer services department for GSM, Fixed Lines and Internet, setting strategies and establishing departmental goals.

Directing and establishing the customer experience, Sales, loyalty & Retention divisions in Etisalat UAE, involving all strategic aspects of managing the contact center, WFM, and corporate customer care, for the mobile, fixed, internet and e-vision segments, involving setting all long term planning.

Developing from scratch, operating and managing for Shell Gas & Power (FGC), the customer care unit, Sales, Marketing & Business Development Departments, including call center, collections

Launching SAMATEL group of telecom companies, including, IGW Operator, MVNO mobile company, Contact Centre Outsourcing, International calling card, Retail Distribution, IT consultancy.

Launching of GO-PARTNERS outsourcing & telecom consultancy organization.

Launching of Sama Development (Trilogy), outsourcing, Human recources, Consultancy.