Overview

Communication is a standard tool kit. It is the base of everything, the core of our lives and the core of any business. In Go Solutions, we care very much for every employee to enhance his/her communication skills beyond the expected. We seek professionalism in every single aspect through a better communication for a better business environment and thus production. By the end of this course you will gain practical experience initiating and responding to various forms of communication. You learn to handle situations based on a flexible, genuine and self-confident approach.

Objectives

Our target is help business decision makers understand more thoroughly the importance of a great communication over the business as a whole. The impact of interpersonal skills over the business is massive and our job is ensure its efficacy.

Learning Outcome

• Define interpersonal communication
• Learn the NLP communication model
• Recognize the different types of communication
• Identify common communication problems that may be holding you back
• Develop skills in asking questions that give you information you need
• Learn what your non-verbal messages are telling others
• Develop active and empathic listening skills
• Be able to understand communication among teams

Course Outlines

I.Defining Interpersonal Communication: Building Blocks

• Course overview and objectives
• Defining communication and the communication model
• Barriers to effective communication
• Categories of communication

II. Types of Communication

• Verbal Communication
• Non-Verbal Communication
  • Body language
  • Voice and pitch
  • Appearance

III. Elements of Effective Interpersonal Communication

• The art of asking questions
• The art of conversation
• Empathic Listening
• Delivering feedback

IV. The Role of Self–Awareness in Mastering Communication Skills

• Johari’s Window

V. Basic Tips of Handling Conflicts

Target Audience

This program is designed for all professionals who are seeking to extensively improve their internal and external communication skills (Managers, Supervisors, HR Team Leaders, Team members)