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Background Beating together is scientifically proven to boost the immune system and relieve stress. It is accessible to anyone (No…
Workforce Management Workshop Module One: Forecasting and forecasting parameters • Comprehensive explanation of forecasting methodologies. • Adjusting weights to historical…
Call Center Management & Measurement Module One : Call Center Management Fundamentals Call Center Role as a touchpoint in delivering…
Workshop Outlines: • Latest Quality Assurance Scope of Work ? • Importance of ENHANCEMENT phase as a key differentiator factor…
Learning Outcome -Understand customer experience management & Journey mapping technique -Identify and fulfill customers needs to build a wow experience…