Overview
This workshop is designed to enhance the understanding of the participants of the entire creative problem solving process, as well as equipping them with the key problem solving tools necessary for the business as usual and the day-to-day needs.
Objective
An overview of the definition of a problem and problem solving is a must, afterwards comes a few steps. First, teach the participants how to identify and clarify issues that need to be resolved. Second, comes understanding how to set priorities and determine appropriate steps to deal with issues. Third, is learning how to find the root cause of a problem and identifying which is the best solution and the most effective and efficient. Fourth, offering ways to exercise sound judgment when evaluating and resolving problems. Fifth, identify how to set goals with a clear purpose and a suitable scope for a decision. Sixth, developing a set of criteria for evaluation of solution options and assessment of risk. Seventh, improving the confidence level in leading assignments and tasks, and in decision-making
Outline
- Understanding problems and the creative problem solving process.
- Identify types of gathering information techniques and how to use key questions in problem solving.
- Identifying the importance of defining a problem correctly.
- Identifying and using different problem tools.
- Writing concrete problem statement.
- Using basic brainstorming tools to generate ideas for solutions
- Using ideas generating tools such as word chaining, the box method, the six thinking hats and the blink method.
- Evaluating potential solutions against criteria including cost/benefit analysis and group voting.
Learning Outcome
- Demonstrate improved effectiveness in identifying and resolving problems
- Reduce problem solving cycle time
- Smoothly execute and implement projects and plans
- Improve communication with team members, enabling better team work
- Reduce time spent on errors and redoing work
- Have peace of mind knowing you have reached the best possible decision using creative problem-solving techniques.
Target Audience
This program is designed for all professionals who are seeking to reach the best possible decision using creative problem-solving techniques. Participants may include: Managers, Supervisors, Team Leaders & Team Members, Business professionals
