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With a host of new challenges and responsibilities to tackle, new supervisors need training like never before. Learning how to supervise your new employees on a trial and error basis can lead to discouragement. This workshop can help you overcome many of the problems a new supervisor may encounter.


Define supervision and leadership
Clarify the scope and nature of a supervisory position.
Learn some ways to deal with the challenges of the role.
Recognize the responsibilities you have as a supervisor, to yourself, your team, and your organization.
Learn key techniques to help you plan and prioritize effectively.
Acquire a basic understanding of leadership, team building, communication, and motivation, and what part they play in effective supervision.
Learn how to deliver feedback.

Learning Outcome

A clear understanding of the attributes of an effective manager
An insight into your current leadership and influencing style, and helpful tools for identifying areas for ongoing development
An awareness of the traps and pitfalls that can lead to management failure and the strategies for avoiding them
You will gain a clearer understanding of how to manage individuals, groups and tasks, more effectively
Enhanced communication and time management skills
A set of practical skills and useful information to draw on, for maximum achievement in the workplace


Adjusting to Your Role
A Survival Guide
A Supervisor Responsibility
What is Leadership
Direction and Support
Team Development
The Four Stages of Teams
How Can I Help?
Team Problem-Solving
Team Leadership
Case Study: Bill Newman
Barriers to Good Communication
Active Listening
Asking Questions
The Communication Process
Providing Feedback
Types of Feedback

Target Audience

Individuals in middle and senior positions who wish to better understand themselves in order to improve their leadership skills.
Employees whose responsibilities require delegation, leading and managing change will also benefit from the program.
Newly Appointed Managers and future managers

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